Last Updated:  March 2025

At Universe’s Gifts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 

1. What Information We Collect

We may collect the following personal information when you visit our website, book a session, or communicate with us:

• Personal details (e.g., name, phone number, email address)

• Billing information (for payments, though we do not store credit card details)

• Booking details (session history, preferences, and services used)

• Feedback and testimonials (if provided voluntarily)

• Website usage data (e.g., IP address, browser type, cookies, and analytics data)
   

2. How We Collect Your Information

We collect personal information through:

• Our website booking forms and contact inquiries

• Email, phone, or social media communication

• In-person interactions at appointments

• Cookies and analytics tools to improve website functionality
   

3. How We Use Your Information

We use your personal data to:

• Process bookings and payments for services

• Send appointment reminders and confirmations

• Provide personalized healing experiences

• Respond to inquiries and customer support requests

• Improve our website and services through analytics

• Send promotional offers or newsletters (only with your consent)
   

4. How We Protect Your Information

We take reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure. These measures include:

• Secure online payment processing

• Encrypted data storage

• Restricted staff access to sensitive information
   

5. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

• When required by law enforcement or legal obligations

• If necessary for third-party service providers (e.g., payment processors) who must comply with privacy standards

• When you provide explicit consent for testimonials or marketing purposes
   

6. Cookies & Tracking Technologies

Our website uses cookies and analytics tools to improve user experience and track website performance. You can adjust your browser settings to disable cookies if you prefer.
 

7. Your Rights & Choices

Under Australian Privacy Law, you have the right to:

• Access, update, or delete your personal information

• Withdraw consent for marketing communications at any time

• Complain if you believe your privacy rights have been violated
   

To exercise these rights, please contact us at:
📧 universesgifts@gmail.com
📞 0404 065 605
 

8. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our services or legal requirements. Any updates will be posted on this page with the latest revision date.

By using our website and services, you agree to the terms of this Privacy Policy.